Your Trusted Odoo Partner in the UK

Yes. Odoo’s Accounting module fully supports Making Tax Digital for VAT, including the digital record-keeping and digital submission requirements set by HMRC. MSS configures your Odoo instance with UK-specific tax codes, VAT returns, and MTD integration as standard.

Absolutely. Odoo Accounting is a comprehensive, UK-compliant financial management system. MSS handles the full data migration from your existing platform, maps your chart of accounts to UK standards, and ensures continuity of your historical financial records. We also offer integrations if you prefer to retain your existing accounting tool alongside Odoo.

Odoo is one of the few enterprise ERP platforms that scales effectively from small businesses to large enterprises. Its modular structure means you start with only what you need and expand as your business grows. MSS works with UK SMEs regularly and is experienced in delivering right-sized implementations that deliver rapid ROI.

Yes. MSS provides a range of post-implementation support options, from a dedicated helpdesk for day-to-day queries to fully managed service agreements covering system monitoring, Odoo version upgrades, new module rollouts, and user training. We are a long-term partner, not a one-off vendor.

Yes. MSS has deep integration experience with all major UK e-commerce platforms, including Shopify, WooCommerce, Magento, Amazon, and eBay. We synchronise products, inventory, orders, and customer data in real time so your Odoo system always reflects what is happening in your shop.

Costs depend on the number of users, modules required, level of customisation, and data migration complexity. Odoo itself offers flexible Community (free, open-source) and Enterprise (subscription) licenses. MSS provides transparent, fixed-price proposals so you know exactly what you are paying for before any work begins. Contact us for a free scoping call and an indicative quote.

Yes. When standard Odoo functionality does not meet your requirements, our certified developers build bespoke modules, from custom reporting dashboards and third-party API connectors to entirely new functional areas. We also publish our own modules on the official Odoo App Store, which you can explore at apps.odoo.com.

Getting started is straightforward. Book a free 30-minute discovery call with one of our Odoo consultants. We will listen to your business challenges, explore your requirements, and outline a clear path forward with no obligation and no sales pressure.

We offer all three deployment models for Odoo ERP, and we recommend the right one based on your specific situation:

• Cloud deployment: We host your instance on your preferred cloud provider, such as AWS, Azure, or GCP. This is ideal for businesses that want scalability without having to manage infrastructure.
• Odoo-dedicated hosting: Odoo’s own managed hosting environment, billed on a monthly fee. Best for businesses that want the ERP vendor to own uptime and maintenance.
• On-premises: If you have your own servers and prefer to keep everything in-house, we can deploy the full system on your infrastructure. Odoo license costs still apply, but you retain full control.

Because we directly work with Odoo’s source code, every deployment option is fully supported. We’ll help you weigh the trade-offs and make the right call for your business.

Odoo is purpose-built for multi-entity businesses. Here is what it supports natively, and what we configure for clients:

• Multiple companies or branches within a single Odoo instance
• Different businesses operating across different countries, each with its own chart of accounts and tax rules
• Multiple warehouse locations with inventory synchronised in real time across all of them
• Separate accounting, reporting, and compliance for each entity
• Multiple languages, currencies, and time zones, all manageable from one central system

We don’t just say yes, we demonstrate it. If your business has a multi-country or multi-entity structure, ask us to show you a live walk-through of how Odoo handles it for a business like yours.

We have successfully managed multiple Odoo version upgrades for existing clients, including migrations from version 16 through to version 19. Here is how Odoo’s upgrade process works and how we manage it:

• Odoo’s upgrade process is largely automated. The platform runs an automatic update that incorporates new functions from the latest version without requiring manual rewrites of core code.
• After the automated update, modules are reinstalled from the database with the new version applied. The process is structured and repeatable, not ad hoc.
• For custom code, we maintain thorough documentation of every customisation and write all custom modules with Odoo’s upgrade-safe coding guidelines.

We also build a documented upgrade strategy into every engagement from day one. You will never be in a position where an upgrade surprises you. We plan for it in advance, test it in a staging environment first, and move to production once everything is validated.

Our data migration process follows a structured, six-step approach that protects your data and your business at every stage:

• Full backup: We take a complete backup of all existing data before any migration activity begins.
• Data review and cleansing: We audit the data for duplicates, formatting issues, incomplete records, and structural gaps. Bad data going into Odoo means bad data coming out.
• Step-by-step migration: We migrate data in controlled phases, not all at once. Each phase is validated before the next begins.
• Error isolation: If a record fails to migrate, it does not block the rest of the migration. Errors are captured separately, reviewed, and resolved without disrupting successful data.
• Post-migration validation: Post-migration, we ensure that the data in Odoo matches the source records.
  Migration report: You receive a clear report of every record, what migrated successfully, what failed, and why.

We also use a purpose-built migration script that can cleanse, structure, and load data without any system downtime, ensuring your business is never halted during the process.

We use a mock or staging database for all migration work. Here is what that means for your business:

• A complete replica of your production environment is created, including your data, configurations, and integrations.
• All migration testing, validation, and issue resolution happen on this staging environment. Your live system is never touched during this phase.
• Your team continues to operate on the live system as normal throughout the entire migration process; there is zero disruption to day-to-day business.
• Once testing is completed and approved, does the data move to the live production system?

We treat business continuity as non-negotiable. Data loss or operational disruption during migration is the fastest way to lose client trust, and we handle every migration with that in mind.

Security is a crucial area where we go beyond what most implementation partners offer, especially for clients operating in regulated markets.

• We build a vulnerability management plan as part of every implementation, not as an optional add-on.
• For Australian clients, this includes addressing obligations under the Privacy Act and designing the system architecture with data residency and access controls in mind. We work with clients to define a penetration testing approach, whether that is pre-go-live testing, post-go-live assessments, or scheduled ongoing tests.
• Odoo itself provides secure API authentication for all third-party integrations, ensuring external systems can access your data only with explicit authorization.
• Our post-go-live support model includes a defined process for responding to security vulnerabilities with clear escalation paths and resolution timelines.

Security is not something we configure once and forget. It is an ongoing commitment, and we build that expectation into every engagement from the start.

We approach uptime from two angles: code quality and infrastructure quality.
On the code side, Odoo enforces strict development standards and automated testing pipelines. Code cannot be pushed to production without passing all unit and integration tests. This means the risk of a code-related outage is minimized from the ground up.

We approach uptime from two angles: code quality and infrastructure quality.

On the code side, Odoo enforces strict development standards and automated testing pipelines. Code cannot be pushed to production without passing all unit and integration tests. This means the risk of a code-related outage is minimized from the ground up.

On the infrastructure side, we work with clients to select and configure a hosting environment that includes:

• Regular automated backups with verified restore capability
• Failover and redundancy are appropriate to your uptime requirements
• Monitoring and alerting for performance degradation before it becomes an outage
• A defined incident response process with clear communication protocols

We will not promise zero downtime; no honest partner will. But we will build a system and an infrastructure setup designed to make downtime rare, recoverable, and never caused by code we wrote.

• Regular automated backups with verified restore capability
• Failover and redundancy are appropriate to your uptime requirements
• Monitoring and alerting for performance degradation before it becomes an outage
• A defined incident response process with clear communication protocols

We will not promise zero downtime; no honest partner will. But we will build a system and an infrastructure setup designed to make downtime rare, recoverable, and never caused by code we wrote.

Our discovery process is the foundation of every engagement. Before we write a single line of code or configure a single module, we spend time understanding your business at a level that goes beyond process maps.

Here is what our discovery specifically focuses on:

• Critical Control Points: We identify the areas in your operation where a systemic gap is being concealed by manual intervention, where loss or mismatch is most likely, and where things could go wrong.
• Leakage points: Most manufacturers and distributors have leakage happening between processes, places where inventory, time, or money is being lost because only a human is tracking it. We surface those.
• Undocumented processes: We ask the questions that reveal the processes that live in people’s heads, not in your SOPs. These are often the most critical to get right.
• KPI definition: The output of our discovery is not just a requirements document. It is a set of KPIs, measurable outcomes that we present to your leadership: ‘This is what you will be able to see and track once this system is live.’

Modules and features are the easy part. Anyone can show you a demo. What we offer is a genuine understanding of your business problems, including the ones you haven’t been able to articulate yet.

Our post-go-live support is structured around an Annual Maintenance Contract (AMC) model, with SLAs defined in the contract itself and not as an afterthought.

Every client engagement includes:

• A training and onboarding package delivered before and immediately after go-live, covering all user roles
• A defined support period with clear escalation paths for issues that arise in the first weeks of live operation
• Formal SLA commitments that categorize issues by severity:
• Critical issues (system down or core business processes blocked): defined response and resolution time
• Major issues (significant functionality impaired): defined response and resolution time
• Minor issues (non-critical bugs or questions): defined response and resolution time

We believe that setting expectations clearly up front is the single most important factor in a successful long-term client relationship. Conflicts are prevented, and trust is developed if you know what to expect and we consistently meet it.

There are three categories of code in any Odoo implementation, and we are transparent about all of them:

• Odoo core: Owned by Odoo. It governs the licensing terms.
• Client-specific customizations: These are modules or features built specifically for your business, funded by your project budget. We explicitly discuss and record the intellectual property ownership of these modifications during the contracting phase; it is not left unclear.
• Pre-built proprietary modules: We have developed a suite of modules for specific industry needs, such as delivery management, collection centre tracking, and procurement workflows. These are licensed to clients, not sold outright. You will know exactly which modules fall into this category and what the licensing terms are.

On data ownership: your data is always yours. Regardless of what happens to the implementation relationship, your business data remains your asset. We document data portability and what you can take with you in every exit scenario.

This conversation is part of our standard contracting process. We raise it proactively; you should never have to push for it.

Every engagement includes a documented exit strategy. This covers both scenarios: a client choosing to leave and circumstances that might require us to transition a client to another partner.

Our exit framework addresses the following:

• Data ownership and portability: Your data is exportable in standard formats. We document the exact process and formats at the start of the engagement.
• Customisation handover: All custom modules built for your business are documented, with source code, architecture notes, and deployment instructions. Any successor partner can pick up where we left off.
• Licensing clarity: We define which modules are licensed (and what happens to those licenses on exit) versus which are owned outright by you.
• Transition support: We commit to a defined transition period to support handover, including knowledge transfer to internal teams or a new partner.

Having this conversation upfront is not a sign of a shaky partnership; it is a sign of a mature one. We bring it up because we want you to understand exactly what you’re getting into and what you’ll have can change circumstances.